d9d Privacy Policy

Section 1
Introduction

d9d ("d9d," "we," "us") is committed to protecting the privacy and personal data of our members. This Privacy Policy describes how d9d collects, uses, stores, and protects personal information in connection with the d9d online gaming platform, including slots, sports betting, live casino, fish games, and eBingo.

d9d serves Filipino players and processes personal data in accordance with applicable data protection principles. If you have any questions about this policy or how your data is handled, contact us at [email protected].

Section 2
What Data We Collect

d9d collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID	Account registration and KYC verification
Contact Data	Mobile number, email address	Account access, OTP verification, support
Financial Data	GCash number, Maya account, bank account details	Processing deposits and withdrawals in PHP
Account Activity	Login history, game sessions, bet records, transaction history	Account management, responsible gaming monitoring
Device & Technical Data	IP address, device type, browser, operating system	Platform security, fraud detection
Usage Data	Pages visited, features used, session duration	Platform improvement, user experience

d9d does not knowingly collect sensitive personal data beyond what is necessary for KYC verification and legal compliance. We do not collect data about racial or ethnic origin, political opinions, religious beliefs, or health conditions.

Section 3
How We Collect Your Data

d9d collects personal data through the following means:

• Direct registration: When you create a d9d account, you provide your name, date of birth, contact details, and other required information.
• KYC submission: When you submit a government-issued ID for identity verification prior to withdrawals.
• Payment transactions: When you make a deposit or withdrawal, payment channel details are captured as part of the transaction process.
• Platform use: Your game activity, session data, and navigation behaviour are collected automatically as you use d9d.
• Device and browser data: Technical information about your device, IP address, and connection is collected for security monitoring.
• Customer support: When you contact d9d support, information you share in that interaction is recorded.

Section 4
How We Use Your Data

d9d uses your personal data for the following purposes:

• Creating and managing your account on the d9d platform
• Verifying your identity as required before processing withdrawals
• Processing deposits and withdrawals in PHP through your chosen payment channel
• Delivering gameplay across all d9d game categories — including slots, live casino, sports betting, fish games, and eBingo
• Communicating with you about your account, promotions, and platform updates
• Detecting and preventing fraud, money laundering, and other unauthorised activity
• Monitoring account activity to support responsible gaming tools
• Improving platform features, game library, and user experience
• Complying with applicable legal and regulatory obligations

Section 5
When We Share Your Data

d9d does not sell personal data. We share data only in the following circumstances:

Payment Processors

To process deposits and withdrawals in PHP, d9d shares necessary transaction details with the relevant payment service providers — such as GCash or Maya infrastructure partners and Philippine banking partners. These providers handle data in accordance with their own privacy and security standards.

KYC and Identity Verification Partners

d9d may use third-party identity verification services to process KYC submissions. These providers receive only the data necessary to confirm identity — typically the ID document and photo submitted — and are contractually bound to handle this data securely.

Legal and Regulatory Requirements

d9d may disclose personal data to relevant authorities where required by law, legal process, or to protect the safety and security of the platform and its members.

Business Operations

d9d may use trusted technology and service providers who assist in operating the platform — such as cloud infrastructure, analytics, or customer support tools. These providers access only the data needed to perform their function and are subject to data processing agreements.

Section 6
How We Protect Your Data

d9d implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and d9d — covering the website and mobile app
• OTP verification for account login on new devices, preventing unauthorised access even if credentials are compromised
• Access controls that limit which staff can access member data, based on role and necessity
• Account monitoring for unusual patterns such as logins from new locations or unexpected withdrawal requests
• Secure data storage with restricted physical and logical access to servers and databases

No system is completely immune to security risks. If you believe your d9d account has been compromised, contact support at [email protected] immediately.

Section 7
How Long We Keep Your Data

d9d retains personal data for as long as your account is active and for a reasonable period thereafter. The specific retention period depends on the type of data and the purpose for which it was collected:

• Account and identity data is retained for the duration of your account and for a period following closure to meet legal, audit, and dispute resolution obligations.
• Transaction records are retained as required for financial record-keeping purposes.
• Game activity and bet history is retained for account management, responsible gaming monitoring, and dispute resolution.
• Device and technical logs are retained for a shorter period sufficient for security and fraud monitoring purposes.

When data is no longer required for any legitimate purpose, d9d will securely delete or anonymise it.

Section 8
Your Rights Over Your Data

As a d9d member, you have the following rights in relation to your personal data:

To exercise any of these rights, contact d9d at [email protected]. We may need to verify your identity before processing your request.

Section 9
Cookies and Tracking

d9d uses cookies and similar tracking technologies on the website and mobile app to support platform functionality and improve the user experience. These include:

• Essential cookies: Required for the platform to function — such as maintaining your login session and securing your account during use.
• Analytics cookies: Used to understand how members navigate the platform, which features are used most, and where improvements are needed. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your platform settings and preferences between sessions.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect your ability to use certain features of d9d — including logging in and maintaining a session.

Section 10
Changes to This Policy

d9d may update this Privacy Policy from time to time to reflect changes in how we operate, the data we process, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

If changes materially affect how your personal data is used, d9d will notify you through the platform or via your registered contact details before the changes take effect. Continued use of d9d after the updated policy is published constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy or how your data is handled, reach out to us at [email protected].